Question 1

Are you fully mobile?

Accepted Answer

Yes — we come to you. We operate as a fully mobile vehicle appearance specialist across Warwickshire and selected surrounding areas. We bring our own water supply and all equipment. We do require access to a standard power socket (13 amp) for our machine polishers and equipment — most customers use an outdoor socket or run an extension cable from inside. You simply need to provide a space to work, access to a power point, and access to your vehicle.

Question 2

What areas do you cover?

Accepted Answer

We cover Warwickshire-wide including Rugby, Leamington Spa, Warwick, Kenilworth, Stratford-upon-Avon, Southam, Solihull, Balsall Common and the surrounding areas. We also cover selected high-value surrounding areas — contact us to confirm coverage for your location.

Question 3

Do I need to provide water or power?

Accepted Answer

We carry our own water tank, so you do not need to provide water. We do require access to a standard 13 amp power socket for our equipment — most customers use an outdoor socket or run a short extension cable from inside the house. If you are unsure about power access at your location, just let us know when booking and we can discuss options.

Question 4

How do I book or get a quote?

Accepted Answer

We are quote-led rather than instant-booking. Fill in our quick quote form on the website, send us a WhatsApp message on 07818 514079, or call us directly. We respond fast and will give you a fair, transparent quote for your specific vehicle and requirements.

Question 5

How long does a Deep Clean take?

Accepted Answer

A Deep Clean typically takes between 4 and 8 hours depending on vehicle size, level of soiling and the specific work required. We will give you a realistic time estimate when we quote. We recommend your first visit with us is a Deep Clean to bring your vehicle to a great starting point.

Question 6

What is the difference between valeting and detailing?

Accepted Answer

Valeting focuses on cleaning — removing dirt, grime, staining and restoring the vehicle to a clean, fresh condition. Detailing goes further — it involves machine polishing to correct paint defects (swirls, scratches, haze), followed by protection such as wax, sealants or ceramic coatings. Both are important. We recommend starting with a Deep Clean valet before moving into detailing and protection services.

Question 7

What is paint correction?

Accepted Answer

Paint correction is the process of removing paint defects — swirl marks, fine scratches, water spots, buffer trails and haze — using machine polishers and specialist compounds. The result is dramatically improved paint clarity and gloss. We offer three levels of correction: Enhancement Detail, Refined Correction Package and Flawless Finish Package.

Question 8

What is ceramic coating and how long does it last?

Accepted Answer

A ceramic coating is a liquid polymer that chemically bonds to your vehicle's paint surface, creating a durable protective layer. It provides hydrophobic properties (water beads and sheets off), UV protection, enhanced gloss and resistance to contamination. Depending on the coating and maintenance, protection can last from 2 to 5 years or more.

Question 9

Do you offer a guarantee on SMART repairs?

Accepted Answer

Yes — we offer a lifetime ownership guarantee on our SMART repairs. This means that as long as you own the vehicle, we stand behind our repair work. If a covered repair fails due to our workmanship, we will put it right at no charge.

Question 10

How do I get a SMART repair or alloy wheel quote?

Accepted Answer

The easiest way is to use our free online estimate tool or send us photos via WhatsApp on 07818 514079. We can often give you an estimate range from photos alone. For a confirmed quote, we may need to inspect the vehicle in person.

Question 11

Can you repair kerbed alloy wheels?

Accepted Answer

Yes — we offer alloy wheel repair and refurbishment for kerbing damage, scratches and corrosion. The repair method and outcome depends on the extent of the damage and wheel type. Send us photos via WhatsApp or use our free estimate tool for a fast quote.

Question 12

What products do you use?

Accepted Answer

We use premium, professional-grade products from leading detailing brands. We select the best products for each specific task rather than being tied to a single brand. All our cleaning agents, polishes, coatings and protectants are chosen for professional performance, safety and results.

Question 13

Is the Deep Clean really the recommended first visit?

Accepted Answer

Yes, absolutely. The Deep Clean brings your vehicle to a proper baseline — free from years of built-up contamination, ingrained soiling and neglect. Once we have done a Deep Clean, ongoing maintenance is faster, easier and more effective, and any detailing or correction work will achieve better results.

Question 14

Do you work on all vehicle types?

Accepted Answer

We work on cars, SUVs, 4x4s, vans and light commercial vehicles. We treat every vehicle with the same high standard regardless of age, value or condition. Whether it is a daily driver or a cherished prestige vehicle, we take pride in every result.

Frequently Asked Questions

General

Booking

Valeting

Detailing

SMART Repairs

Alloy Wheels

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