Terms and Conditions- Blue Horizon Detailing
Effective Date: 01/06/2024
At Blue Horizon Detailing, we are committed to exceeding expectations with premium valeting and detailing services. These terms protect both our business and our customers, ensuring transparency and professionalism. By using our services, you agree to abide by these terms and conditions.
Table of contents
1. Booking and Payments
2. Cancellation, Rescheduling & No-Show Policy
3. Service Location Requirements
4. Our Quality Standard
5. Vehicle Condition & Pre-Service Inspection
6. Additional Charges
7. Ceramic Coatings – Warranty, Maintenance & Additional Terms
8. Liability & Damage Disclaimer
9. Delays & Force Majeure
10. Satisfaction Guarantee & Complaint Resolution
11. Privacy & Data Handling
12. Aviation Detailing – Policies, Liabilities & Limitations
1, Bookings and payments
• Booking Process: All appointments must be scheduled in advance via our online platform, phone, or email.
• Deposits: A non-refundable deposit (amount varies by service) may be required to secure your booking.
• Payment
• Full payment is due upon service completion unless otherwise agreed in writing. We accept cash, bank transfer, or card payments.
• For regular clientele, we understand that some customers may not be present at the time of service and prefer an invoice for business purposes. In some cases, we will allow this, but our invoices have a strict 2-day payment term.
• Late Payments:
• Failure to pay in full upon completion may incur a late fee of £10 per day.
• Unpaid balances over 30 days may be sent to collections.
2. Cancellation, Rescheduling and no show policy
We schedule appointments carefully to ensure the highest level of service. Last-minute cancellations directly affect our ability to operate efficiently.
A. Valeting Services Cancellation
• Cancellations must be made at least 48 hours before the appointment.
• If canceled within 48 hours, full payment of the booked service is due.
B. Detailing Services Cancellation (Paintwork Polishing, Corrections & Ceramic Coatings)
• Due to the time-intensive nature of detailing services, cancellations must be made at least 1 week before the appointment.
• If canceled within 1 week, full payment of the booked service is due.
C. Rescheduling (Customer-Initiated)
• We understand life happens—if you need to reschedule, notify us as soon as possible, and we will make every effort to rebook you at the next available slot.
• However, if the request is within the cancellation period (48 hours for valeting, 1 week for detailing), the cancellation fee still applies.
D. Rescheduling (Business-Initiated)
• If we must reschedule due to unforeseen circumstances, you must allow us to reschedule once without losing your deposit or incurring a cancellation fee.
• If you do not allow rescheduling, a cancellation fee will apply.
E. No-Shows
• If you fail to be present at the agreed location without prior notice, you will be charged the full-service amount.
3. SERVICE LOCATION REQUIREMENTS
• Customers must provide a legal, safe, and accessible location with enough space for our team to work.
• The location must have electricity access.
• We carry our own water, but customers must allow us to top up with a reasonable amount of water if needed.
• We are not responsible for any parking fees, fines, or penalties related to the service location.
4. Our Quality Standard
Blue Horizon Detailing operates at one high standard – the best.
• We are not a quick, in-and-out service.
• We do not simply vacuum a car and leave additional dirt or soiling.
• If a vehicle is not as good as it can be when we leave, it is not to our standard.
Customers can feel confident that their vehicle will receive thorough and meticulous attention every time.
5. Vehicle Inspection and pre service checks
• Vehicle Inspection: Before starting, we inspect the vehicle and document pre-existing damage. Any new or pre-existing damage will be noted in your account for reference.
• Excessive Soiling: Additional charges apply for heavy soiling, pet hair, mold, or biohazardous materials.
• Damage Disclosure: Customers must disclose prior damage or weak spots. We are not liable for pre-existing damage that worsens during the detailing process.
6. ADDITIONAL CHARGES
• Extra Work Fees: Excessive stains, pet hair, or unpleasant odors may incur additional fees.
• Unseen Vehicle Pricing: If a vehicle has not been inspected before quoting, we will price as accurately as possible. If additional work is required, the customer agrees to pay the extra charges or a cancellation fee will apply.
7. Ceramic Coatings- Warranty, Maintenance and additional terms
A. Paintwork Corrections & Expected Longevity
• Paint correction significantly improves the clarity and finish of your vehicle’s paintwork by removing imperfections such as swirls, oxidation, and minor scratches.
• However, it is impossible to completely prevent minor swirling or light scratches over time, even with proper maintenance. This is due to natural road dirt, light abrasions, and environmental factors when driving.
• Detailing services are not a permanent solution but are designed to restore, enhance, and protect your vehicle’s paintwork for maximum longevity. By booking our services, you acknowledge this natural wear over time.
B. The Purpose of Ceramic Coatings
• A ceramic coating is not an invincible shield but a highly durable layer of protection that chemically bonds to your vehicle’s paint.
• It enhances gloss, repels dirt and water, provides UV and chemical resistance, and makes cleaning significantly easier.
• However, it does not make your car scratch-proof, nor does it prevent stone chips or deep abrasions.
C. Warranty & Maintenance Requirements
• Our ceramic coatings are warrantied for up to the amount of years described or an average of 10k miles equaling 1 year of use only if proper maintenance is followed.
• Customers must follow our strict care guidelines, including:
• No automatic car washes or self-service brushes.
•no use of other roadside valeting centres unless approved
• Proper washing every 4 weeks for daily-driven vehicles.
• Regular inspections every 6 months to maintain coating integrity.
• Only using approved products and techniques—we offer a full at-home maintenance kit on request.
• To ensure warranty is not voided we recommend Blue Horizon Detailing solely maintains your vehicle’s exterior paintwork or you personally wash and maintain the paintwork following our full guidelines and recommendations on request.
• Failure to maintain the ceramic coating properly will void the warranty.
By booking a ceramic coating service, the customer acknowledges that proper care is required to maintain the coating and that over time, minor wear and tear on the paint is unavoidable.
8. Liability and damage Disclaimer
• Personal Property: We are not liable for any damage to personal property left in the vehicle during the detailing process.
• Valuables: The customer is responsible for informing us of any valuables or sensitive items inside the vehicle.
• Pre-Existing Damage: We are not liable for any pre-existing damage that may worsen during the detailing process.
• Aircraft and Aviation Detailing: Specific disclaimers apply for aviation services regarding safety and liability.
9. Delays and force Majeure
• Delays: While we aim to adhere to scheduled appointment times, unforeseen circumstances may cause delays.
• Reasonable Flexibility: Customers must allow for reasonable flexibility in starting and finishing times, as every job varies slightly in time and complexity.
• Rescheduling on Our Terms: If we need to reschedule due to unforeseen circumstances, you must allow us to reschedule once without losing your deposit or incurring a cancellation fee.
• Customer-Initiated Delays: If you do not allow rescheduling or change your appointment within the 48-hour/1-week period, the full-service charge will apply.
10. Satisfaction Guarantee and complaint resolution
• We are committed to your satisfaction. If you are unhappy with the results, please contact us within 24 hours of service completion.
• If a revisit is not possible, other arrangements will be made to ensure you are satisfied.
• Any issues outside of our control (e.g., weather, time constraints) will be addressed promptly, and we will make reasonable efforts to correct any concerns.
11. Privacy and data handling
• Customer Data: We collect basic customer information, including your name, phone number, email address, and delivery address to process your service and communicate effectively.
• Data Protection: All data is stored securely and used exclusively for the purpose of our services. We will not share your information with third parties unless required by law.
12. Aviation valeting and detailing – Policies, Liabilities & Limitations
Added and effective from 01/01/2025
At Blue Horizon Detailing, we understand the unique requirements and sensitivities involved in aviation detailing. We take great care in providing meticulous services while protecting both our clients' valuable assets and our team from potential liabilities.
A. Scope of Service
We offer professional detailing services for both private aircraft and commercial aircraft, including interior and exterior cleaning, polish, and protection. Our services include:
• Exterior Detailing:
• Thorough cleaning of all surfaces, including the aircraft's body, wings, tail, and engine parts (excluding critical mechanical components).
• Application of paint protection, polishing, and brightwork cleaning to maintain the aircraft's shine and longevity.
• Brightwork Detailing: Special attention is given to metallic surfaces such as aluminum, chrome, and stainless steel to restore their shine, remove corrosion, and apply protective coatings.
• Interior Detailing:
• Cabin cleaning, including leather, upholstery, carpets, and all surfaces such as control panels, instrumentation, and seats.
• Special care for luxury fittings, electronics, and highly sensitive equipment to ensure they remain unscathed.
B. Exclusions & Limitations
• Control Surfaces and Critical Components: We do not touch cockpit controls, instrumentation, or any other critical flight components unless explicitly agreed upon with the client.
• Dusting of Controls: Any cleaning of control surfaces will be minimal, consisting of dusting only, unless otherwise approved by the client, to avoid interference with aircraft functionality.
• Sensitive Equipment: We will exercise extreme caution around any equipment that could affect flight safety or performance.
• Mechanical Systems and Paintwork: We do not engage in any work involving mechanical systems or provide paintwork repairs. We are solely responsible for the cosmetic appearance and protective coatings on the aircraft's exterior.
• Excessive Contamination or Biohazards: In the case of extreme contamination (e.g., bird droppings, biological matter), additional charges will apply. We reserve the right to refuse service if the contamination poses a health or safety risk to our team or the aircraft's integrity.
C. Liability & Risk Management
• Aircraft Damage Disclaimer: We are not liable for any pre-existing damage or deterioration that becomes more visible or worsens during the detailing process. Our team will inspect and document any visible damage before beginning any service.
• Customer Responsibility for Aircraft Condition: It is the responsibility of the customer to disclose pre-existing damage or weak spots to the exterior or interior of the aircraft. We will not be held liable for damage to any delicate finishes, paint, or materials if the condition is not disclosed beforehand.
• Brightwork & Sensitive Components: Special care will be taken when working with brightwork or highly reflective metal surfaces. However, oxidation or fading due to age or environmental exposure may still become visible after cleaning and polishing. We cannot guarantee the removal of deep scratches, corrosion, or oxidation that may affect the metal surfaces, as these require professional restoration services.
D. Health & Safety Considerations
• Hazardous Materials: We take every precaution to ensure that only approved, aviation-safe cleaning agents are used, ensuring they meet the necessary safety standards.
• Chemical Safety: Our team is trained to handle aviation-safe chemicals and materials, and we use environmentally friendly options when possible.
• Safety Gear: Our team will wear the appropriate personal protective equipment (PPE) during the detailing process to avoid injury and ensure safety at all times.
E. Aircraft Access & Location
• Aircraft Location: Customers must ensure the aircraft is parked in a safe, accessible location that complies with aviation and airport regulations. We are not responsible for any fines or penalties incurred due to the location of the aircraft.
• Electricity & Water Access: As with our standard services, we require access to electricity for powering our equipment. We bring our own water, but customers should allow for reasonable access to a water source if necessary.
F. Brightwork Specifics
• Brightwork Cleaning & Protection: We specialize in restoring and maintaining the shine of metal surfaces, including aluminum, chrome, and stainless steel. This includes:
• Removing oxidation, staining, and corrosion from metal surfaces.
• Polishing and applying a protective layer to brightwork to maintain a high-quality finish.
• Restoration of Metal Surfaces: We cannot guarantee the removal of deep pitting or other severe damage to metal surfaces. Brightwork restoration is intended to restore the visual appearance but may not reverse all types of metal degradation.
G. Customer Acknowledgement
By booking our aviation detailing services, you acknowledge and accept that:
• Our team will avoid any interference with critical aircraft systems, including but not limited to instrumentation, cockpit controls, and mechanical components.
• No guarantees are provided for complete restoration of severely damaged or deteriorated paintwork or metal surfaces.
• We will work within our professional capabilities and document any existing conditions beforehand to avoid misunderstandings.
• Post-service care and maintenance instructions will be provided to ensure that the aircraft retains its detailing benefits for as long as possible. We strongly recommend following proper washing procedures to prevent damage to your aircraft's finish.
H. Insurance & Coverage
• We hold appropriate liability insurance covering all services performed, but it is the responsibility of the customer to ensure the aircraft is covered under their own aviation insurance policy for any potential damages during the detailing process.
• Our team is fully insured for the work we carry out, but we will not be held responsible for any loss or damage that occurs outside the scope of our detailing services.
We are proud to offer high-quality, professional aviation detailing services that will enhance and protect the appearance of your aircraft. Our team is dedicated to ensuring the highest standard of service while mitigating risks and protecting both you and your aircraft.