TERMS AND CONDITIONS – BLUE HORIZON DETAILING
Effective Date: 01/06/2024
(Updated to include SMART Repairs, Alloy Wheel Refurbishment & Caliper Painting)
At Blue Horizon Detailing, we are committed to exceeding expectations with professional mobile valeting, detailing, and cosmetic vehicle care services. These Terms & Conditions are designed to protect both our business and our customers, ensuring transparency, fairness, and clarity. By booking or using our services, you agree to be bound by these Terms & Conditions.
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TABLE OF CONTENTS
1. Bookings & Payments
2. Cancellation, Rescheduling & No-Show Policy
3. Service Location Requirements
4. Our Quality Standard
5. Vehicle Condition & Pre-Service Inspection
6. Additional Charges
7. Ceramic Coatings – Warranty, Maintenance & Additional Terms
8. SMART Repairs – Scope & Lifetime Ownership Guarantee
9. Alloy Wheel Refurbishment – Scope & Warranty
10. Caliper Painting – Scope & Limitations
11. Liability & Damage Disclaimer
12. Delays, Weather & Force Majeure
13. Satisfaction Guarantee & Complaint Resolution
14. Privacy & Data Handling
15. Aviation Detailing – Policies, Liabilities & Limitations
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1. BOOKINGS & PAYMENTS
Booking Process
All appointments must be booked in advance via our website, phone, or email.
Deposits
A non-refundable deposit (amount varies by service) may be required to secure your booking.
Payment
• Full payment is due upon service completion unless otherwise agreed in writing.
• We accept cash, bank transfer, or card payments.
• Invoicing may be offered to approved regular clients. All invoices carry a strict 5-day payment term.
Late Payments
• Late payments may incur a £10 per day fee.
• Unpaid balances exceeding 30 days may be referred for collection.
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2. CANCELLATION, RESCHEDULING & NO-SHOW POLICY
We schedule appointments carefully to deliver the highest standard of service. Late cancellations directly impact our ability to operate.
A. Valeting Services
• Minimum 48 hours’ notice required.
• Cancellations within 48 hours are charged at 50% of the booked service. And charged at 100% for less than 24 Hours.
B. Detailing Services (Paint Correction & Ceramic Coatings) • Minimum 48hours’ notice required.
• Cancellations within 3 days are charged at 50% of the booked service, and charged at 100% for less than 48 hours notice.
C. SMART Repairs, Alloy Wheel Refurbishment & Caliper Painting
• 50% deposit required to secure the booking.
• 48+ hours’ notice: 50%deposit refunded.
• 24–48 hours’ notice: deposit retained.
• Same-day cancellation, under 24 hours, or no-show: full service amount due.
D. Rescheduling
• One customer-initiated reschedule may be allowed outside cancellation windows.
• If we must reschedule due to unforeseen circumstances, you must allow one reschedule without penalty.
• If a second reschedule is required by us, you may choose to proceed or receive a full deposit refund.
E. No-Shows
• Failure to be present at the agreed location without notice will result in the full service charge.
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3. SERVICE LOCATION REQUIREMENTS
• Customers must provide a legal, safe, and accessible working location.
• Adequate space and access to electricity are required.
• We carry our own water; reasonable top-up access may be required.
• We are not responsible for parking fees, fines, or access restrictions.
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4. OUR QUALITY STANDARD
Blue Horizon Detailing operates to one standard only – the highest achievable mobile standard.
• We are not a quick wash service.
• We aim to restore, enhance, and protect vehicle condition wherever possible.
• Results depend on vehicle condition, materials, and previous repairs.
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5. VEHICLE CONDITION & PRE-SERVICE INSPECTION
• All vehicles are inspected prior to work commencing.
• Pre-existing damage is documented for reference.
• Customers must disclose known weak points or prior repairs.
• We are not liable for deterioration of undisclosed pre-existing damage.
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6. ADDITIONAL CHARGES
• Excessive soiling, pet hair, mould, biohazards, or odours may incur additional fees.
• Quotes given without prior inspection are estimates only.
• If additional work is required, approval will be sought before proceeding.
• If declined, cancellation fees may apply.
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7. CERAMIC COATINGS – WARRANTY, MAINTENANCE & ADDITIONAL TERMS
A. Paint Correction & Expected Longevity
Paint correction improves clarity and appearance but cannot permanently prevent future wear. Minor swirls and marks may occur naturally through regular use.
B. Purpose of Ceramic Coatings
Ceramic coatings enhance gloss, chemical resistance, and ease of maintenance but do not make paint scratch-proof or immune to stone chips.
C. Warranty & Maintenance
• Warranty duration is based on mileage (approx. 10,000 miles = 1 year).
• Warranty is valid only if strict maintenance guidelines are followed, including:
– No automatic or brush washes
– No roadside valeting centres unless approved
– Proper washing every 4 weeks
– Six-monthly inspections
• Improper maintenance voids warranty.
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8. SMART REPAIRS – SCOPE & LIFETIME OWNERSHIP GUARANTEE
Scope
SMART repairs are localised cosmetic paint repairs and are not full panel resprays.
Lifetime Ownership Guarantee
• SMART repairs are guaranteed for the duration of the customer’s ownership of the vehicle, provided failure is due solely to our workmanship.
Exclusions
The guarantee does not cover:
• Accidental damage, stone chips, vandalism, or impact
• Improper washing or chemical misuse
• Environmental damage or wear
• Subsequent bodyshop or third-party repairs to the affected area
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9. ALLOY WHEEL REFURBISHMENT – SCOPE & WARRANTY
Warranty
• Alloy wheel refurbishment is covered by a 12-month workmanship warranty.
Warranty Covers
• Coating failure or adhesion issues caused by our workmanship.
Warranty Excludes
• Kerbing or impact damage after repair
• Corrosive or acidic wheel cleaners
• Incorrect wheel removal or refitting
• Structural damage or buckling
Diamond-Cut Style Repairs
• Mobile diamond-cut style repairs are cosmetic visual replications and not CNC lathe-cut finishes.
• True diamond cutting requires specialist machining and is not offered.
• This service provides a close visual match at a reduced cost.
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10. CALIPER PAINTING – SCOPE & LIMITATIONS
• Cosmetic refinishing only.
• No removal or interference with brake lines, hydraulics, or safety systems.
• No liability for seized, aged, or weakened components.
• Heat-resistant coatings are used; track use or extreme heat voids warranty.
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11. LIABILITY & DAMAGE DISCLAIMER
• We are not responsible for personal items left in vehicles.
• Customers must remove valuables prior to service.
• Pre-existing damage may become more visible after cleaning or correction.
• We are not liable for deterioration of undisclosed defects.
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12. DELAYS, WEATHER & FORCE MAJEURE
• Mobile paint-related services are weather-dependent.
• Extreme cold, rain, wind, or unsuitable conditions may require rescheduling.
• Quality always takes priority over speed.
• Customers must allow one reschedule without penalty.
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13. SATISFACTION GUARANTEE & COMPLAINT RESOLUTION
• Concerns must be raised within 24 hours of service completion.
• We will make reasonable efforts to resolve workmanship-related issues.
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14. PRIVACY & DATA HANDLING
• Customer data is collected solely for service delivery and communication.
• Data is stored securely and never sold or shared unless legally required.
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15. AVIATION DETAILING – POLICIES, LIABILITIES & LIMITATIONS
This section remains fully applicable and unchanged from the original document and applies to all aviation detailing services carried out by Blue Horizon Detailing.
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