TERMS AND CONDITIONS – BLUE HORIZON DETAILING

Effective Date: 01/06/2024
Updated: 28/04/2026

At Blue Horizon Detailing, we are committed to delivering professional mobile valeting, detailing, SMART repair, alloy refurbishment, and cosmetic vehicle care services to the highest achievable standard. These Terms & Conditions are designed to protect both our business and our customers by ensuring transparency, fairness, and clarity.

By booking or using our services, you agree to be bound by the following Terms & Conditions.

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TABLE OF CONTENTS

1. Bookings & Payments
2. Cancellation, Rescheduling & No-Show Policy
3. Service Location Requirements
4. Quality Standard & Service Expectations
5. Vehicle Condition & Pre-Service Inspection
6. Additional Charges & Refusal of Service
7. Ceramic Coatings – Maintenance & Workmanship Guarantee
8. SMART Repairs – Scope, Colour Match & Guarantee
9. Alloy Wheel Refurbishment – Scope & Warranty
10. Caliper Painting – Scope & Limitations
11. Engine Bay Cleaning Disclaimer
12. Liability & Damage Disclaimer
13. Delays, Weather & Force Majeure
14. Satisfaction Guarantee & Complaint Resolution
15. Photography & Marketing Usage
16. Privacy & Data Handling
17. Aviation Detailing – Policies, Liabilities & Limitations

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1. BOOKINGS & PAYMENTS

Booking Process  
All appointments must be booked in advance via our website, phone, email, or approved social media channels.

Deposits  
• Certain services require a deposit to secure the appointment.  
• Deposits reserve appointment time and compensate for lost availability in the event of cancellation.  
• Deposit amounts vary depending on the service booked.

Payment  
• Full payment is due immediately upon completion of the service unless otherwise agreed in writing.  
• We accept cash, bank transfer, or card payments.  
• Invoicing may be offered to approved repeat or commercial clients only.  
• All invoices carry a strict 5-day payment term unless otherwise agreed.

Late Payments  
• We reserve the right to charge reasonable late payment administration fees, recovery costs, and statutory interest where applicable.  
• Unpaid balances may be referred for debt recovery or legal action.

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2. CANCELLATION, RESCHEDULING & NO-SHOW POLICY

We carefully schedule appointments to maintain service quality and efficiency. Late cancellations directly impact our ability to operate.

A. Valeting Services  
• Minimum 48 hours’ notice required.  
• Cancellations within 48 hours may incur a charge of up to 50% of the booked service.  
• Cancellations within 24 hours may incur the full service charge.

B. Detailing Services (Paint Correction & Ceramic Coatings)  
• Minimum 48 hours’ notice required.  
• Cancellations within 3 days may incur a charge of up to 50% of the booked service.  
• Cancellations within 48 hours may incur the full service charge.

C. SMART Repairs, Alloy Wheel Refurbishment & Caliper Painting  
• A deposit may be required to secure the appointment.  
• 48+ hours’ notice: partial deposit refund may be offered at our discretion.  
• Under 48 hours’ notice: deposit may be retained.  
• Same-day cancellations, under 24 hours’ notice, or no-shows may incur the full service amount.

D. Rescheduling  
• One customer-initiated reschedule may be permitted outside cancellation windows.  
• If we must reschedule due to weather, safety, illness, supplier delays, or unforeseen circumstances, customers agree to allow one reschedule without penalty.  
• If we are unable to complete the service after a second reschedule, a full deposit refund may be offered.

E. No-Shows  
• Failure to be present at the agreed location and time without notice may result in the full service amount becoming payable.

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3. SERVICE LOCATION REQUIREMENTS

• Customers must provide a safe, legal, and accessible working location.  
• Adequate space and access to electricity are required unless otherwise agreed.  
• We carry our own water supply; occasional top-up access may be requested.  
• We are not responsible for parking restrictions, permits, fines, or access limitations.

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4. QUALITY STANDARD & SERVICE EXPECTATIONS

Blue Horizon Detailing operates to one standard only — the highest achievable mobile standard.

• We are not a quick wash service.  
• We aim to restore, enhance, protect, and maintain vehicle condition wherever reasonably possible.  
• Results vary depending on vehicle condition, paint condition, material age, contamination levels, prior repairs, and maintenance history.

No Guaranteed Perfection  
• While we strive for exceptional results, some defects, staining, scratches, swirls, etching, corrosion, wear, odours, or damage may not be fully removable or correctable.  
• Certain imperfections may appear differently under varying lighting conditions, weather conditions, or viewing angles.

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5. VEHICLE CONDITION & PRE-SERVICE INSPECTION

• Vehicles may be inspected before work begins.  
• Existing defects, damage, corrosion, staining, or poor prior repairs may be documented for reference.  
• Customers must disclose any known weak points, prior repairs, repainting, electrical faults, leaks, or sensitive areas.  
• We are not liable for deterioration of pre-existing or undisclosed defects.

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6. ADDITIONAL CHARGES & REFUSAL OF SERVICE

• Excessive soiling, pet hair, mould, bodily fluids, biohazards, infestations, heavy staining, or odours may incur additional charges.  
• Quotes provided without inspection are estimates only.  
• Additional work may require customer approval before proceeding.  
• If additional work is declined after commencement, cancellation fees may apply.

Right to Refuse Service  
• We reserve the right to refuse, discontinue, or reschedule services where conditions are unsafe, unsuitable, abusive, illegal, or prevent quality workmanship.

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7. CERAMIC COATINGS – MAINTENANCE & WORKMANSHIP GUARANTEE

Paint Correction  
• Paint correction improves gloss, clarity, and appearance but cannot permanently prevent future wear or damage.  
• Minor swirls, wash marks, and environmental wear may naturally occur over time.

Ceramic Coatings  
• Ceramic coatings improve gloss, hydrophobic performance, chemical resistance, and ease of maintenance.  
• Ceramic coatings do not make paint scratch-proof, stone-chip resistant, or immune to damage.

Maintenance Requirements  
Any coating guarantee is conditional upon correct maintenance, including:
• No automatic brush washes  
• No harsh chemical washes or roadside valeting centres unless approved  
• Proper maintenance washing  
• Recommended inspections and maintenance

Improper maintenance, neglect, misuse, or environmental exposure may reduce coating lifespan and void any applicable workmanship guarantee.

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8. SMART REPAIRS – SCOPE, COLOUR MATCH & GUARANTEE

Scope  
• SMART repairs are localised cosmetic repairs and are not full panel resprays.

Colour Matching  
• We aim for an excellent colour match wherever possible.  
• Exact colour matching cannot always be guaranteed due to paint ageing, weathering, previous repairs, manufacturer variation, and lighting conditions.

Lifetime Ownership Workmanship Guarantee  
• SMART repairs are guaranteed for the duration of the customer’s ownership of the vehicle where failure is solely due to our workmanship.

Exclusions  
The guarantee does not cover:
• Accidental damage  
• Stone chips or impact damage  
• Vandalism  
• Improper washing or chemical misuse  
• Environmental wear  
• Third-party repairs or repainting

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9. ALLOY WHEEL REFURBISHMENT – SCOPE & WARRANTY

Warranty  
• Alloy wheel refurbishment includes a 12-month workmanship warranty covering coating adhesion failure caused solely by our workmanship.

Warranty Exclusions  
• Kerbing or impact damage  
• Corrosive or acidic wheel cleaners  
• Incorrect wheel fitting or removal  
• Structural damage, cracking, or buckling  
• Stone chips or road damage

Wheel Nuts & Locking Nuts  
• Customers are responsible for ensuring locking wheel nuts are present and functional.  
• We are not liable for seized, swollen, overtightened, damaged, or previously compromised wheel nuts, studs, or bolts.

Diamond-Cut Style Repairs  
• Mobile diamond-cut style repairs are cosmetic visual replications only and are not CNC lathe-cut finishes.  
• True diamond cutting requires specialist machining equipment and is not offered mobile.

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10. CALIPER PAINTING – SCOPE & LIMITATIONS

• Cosmetic refinishing only.  
• No interference with brake hydraulics, lines, or safety systems.  
• We are not liable for failures involving aged, seized, weakened, or pre-existing components.  
• Heat-resistant coatings are used; extreme heat, racing, or track use may reduce coating lifespan and void workmanship guarantees.

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11. ENGINE BAY CLEANING DISCLAIMER

• Engine bay cleaning is carried out with care and professional judgement.  
• We are not responsible for failures relating to pre-existing electrical faults, ageing components, poor modifications, loose fittings, or pre-existing defects.

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12. LIABILITY & DAMAGE DISCLAIMER

• Customers must remove valuables and personal belongings before service.  
• We are not responsible for loss or damage to personal belongings left inside vehicles.  
• Cleaning, correction, or restoration processes may reveal previously hidden defects or poor prior repairs.  
• We are not liable for deterioration of pre-existing or undisclosed defects.

Limitation of Liability  
• Blue Horizon Detailing shall not be liable for indirect, incidental, special, or consequential losses.  
• Our liability is strictly limited to the total amount paid for the specific service provided.  
• We are not an insurer of customer vehicles or property.

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13. DELAYS, WEATHER & FORCE MAJEURE

• Mobile services are weather-dependent.  
• Rain, extreme temperatures, wind, humidity, unsafe conditions, supplier delays, illness, equipment failure, or unforeseen circumstances may require rescheduling.  
• Quality and safety always take priority over speed or deadlines.

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14. SATISFACTION GUARANTEE & COMPLAINT RESOLUTION

• Concerns relating to workmanship must be reported within 24 hours of service completion.  
• We will make reasonable efforts to assess and resolve legitimate workmanship-related issues.

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15. PHOTOGRAPHY & MARKETING USAGE

• We may photograph or film vehicles before, during, or after services for training, insurance, portfolio, social media, or marketing purposes.  
• Registration numbers and sensitive information will be obscured where reasonably possible.  
• Customers may opt out by requesting this in writing prior to the appointment.

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16. PRIVACY & DATA HANDLING

• Customer information is collected solely for service delivery, communication, invoicing, reminders, and marketing where consent has been provided.  
• Data is stored securely and is never sold or shared unless legally required.

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17. AVIATION DETAILING – POLICIES, LIABILITIES & LIMITATIONS

Any aviation detailing services remain subject to separate operational, safety, and insurance limitations where applicable.

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By booking or using any service provided by Blue Horizon Detailing, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.