1. Booking and Payments: All bookings must be made in advance through our online platform or by contacting our customer service. A non-refundable deposit may be required at the time of booking to secure your appointment. Full payment is due upon completion of the service.

 

2. Cancellation Policy: Cancellations must be made at least 24 hours before the scheduled appointment to avoid a cancellation fee. The cancellation fee may be equal to the deposit or a percentage of the total service cost.

 

3. Service Location: The customer must ensure that there is a suitable and legal space for our detailing services to be performed. We are not responsible for any fines or penalties incurred due to the customer's failure to provide an appropriate service location.

 

4. Vehicle Condition: The customer acknowledges that the quoted price is based on a vehicle in generally accepted condition. Additional charges may apply for vehicles in exceptionally dirty or neglected condition. We reserve the right to refuse service to vehicles deemed excessively dirty or hazardous.

 

5. Additional Charges: Additional charges may apply for pet hair removal, excessive stains, and heavily soiled interiors. Any undisclosed damage to the vehicle discovered during the detailing process may result in extra charges.

 

6. Liability: We are not liable for any damage to personal property left in the vehicle during the detailing process. The customer is responsible for informing our team of any valuables or sensitive items in the vehicle.

 

7. Delays and Interruptions: We strive to adhere to the scheduled appointment time, but unforeseen circumstances may cause delays. The customer agrees to allow reasonable flexibility in the appointment duration.

 

8. Satisfaction Guarantee: We offer a satisfaction guarantee, and any concerns or issues with the service must be reported within 24 hours of completion. We will make reasonable efforts to address and resolve any customer concerns.

 

9. Weather Conditions: Detailing services may be affected by adverse weather conditions. We reserve the right to reschedule appointments if weather conditions pose a risk to our team or the quality of service.

 

10. Changes to Terms and Conditions: We reserve the right to modify these terms and conditions at any time. Customers will be notified of any changes via email or through our online platform. By booking our services, the customer agrees to abide by these terms and conditions. ---------